FAQs
Frequently Asked Questions
We’ve gathered the most common questions to make your shopping experience simple and smooth.
- In almost all cases, your purchase is shipped out within 2-3 business days. As soon as your item is shipped, you will receive your tracking number via email.
- If you’d like us to add insurance to your package, we’re happy to accommodate at our discretion. Simply email us with full name and order number.
- All orders with a total value of $500 or more are shipped with signature required upon delivery.
Although very rare, we are not held responsible for any lost, stolen, or undelivered packages. We ship in new, modest, plain packaging to protect the items. We pride ourselves on almost never having these rare occurrences. Please allow 10-14 business days for the shipping carrier to work out any of logistics issues on their end.
- Any additional designer packaging that comes with your product will be listed in the product description or shown with each item (gift bags, boxes, dust bags, etc.).
- Every piece we sell is 100% authentic. If you’d like to purchase a Certificate of Authenticity, simply add the option at checkout. You’ll receive it in digital format via email or in your order.
- In the rare event a return is approved, our strict return policy for luxury items applies. Approved returns must be initiated within 7 days of delivery. A prepaid return shipping label will be emailed and a 30% restocking fee will be deducted from the refund.
- We invest countless hours in research and industry networking to source authentic luxury pieces at exceptional value. By working with a trusted network of wholesalers, collectors, boutiques, and specialized partners, and maintaining a lean operating model, we’re able to offer premium products without the inflated costs.
- We are not currently buying goods or doing consignment at this time.
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