FAQ

How does your shipping process work?

  • In almost all cases, your purchase is shipped out within 2-3 business days. As soon as your item is shipped, you will receive your tracking number via email.
  • If you’d like us to add insurance to your package, we’re happy to accommodate at our discretion. Simply email us with full name and order number.
  • All orders with a total value of $500 or more are shipped with signature required upon delivery.

Although very rare, we are not held responsible for any lost, stolen, or undelivered packages. We ship in new, modest, plain packaging to protect the items. We pride ourselves on almost never having these rare occurrences. Please allow 10-14 business days for the shipping carrier to work out any of logistics issues on their end.

What is included with my purchase?

  • Any additional designer packaging that comes with your product will be listed in the product description or shown with each item (gift bags, boxes, dust bags, etc.).

How do I purchase a Certificate of Authenticity?

  • Every piece we sell is 100% authentic. If you’d like to purchase a Certificate of Authenticity, simply add the option at checkout. You’ll receive it in digital format via email or in your order.

What is your return policy?

  • In the rare event a return is approved, our strict return policy for luxury items applies. Approved returns must be initiated within 7 days of delivery. A prepaid return shipping label will be emailed and a 30% restocking fee will be deducted from the refund.

How do you offer your products so cheaply?

  • We invest countless hours in research and industry networking to source authentic luxury pieces at exceptional value. By working with a trusted network of wholesalers, collectors, boutiques, and specialized partners, and maintaining a lean operating model, we’re able to offer premium products without the inflated costs.

Buying and Consignment

  • We are not currently buying goods or doing consignment at this time.

Free Shipping

Your purchase is handled with precision and care. Items are processed and shipped. From checkout to delivery we make sure your luxury reaches you quickly and securely.

AUTHENTICITY GUARANTEE

Each luxury handbag and accessory is put through a rigorous, multi-step authentication process conducted by specialists with deep brand knowledge.

BEST CUSTOMER SERVICE

Luxury is more than what we sell it's how we serve. Our dedicated team provides personalized support for authentication questions, orders, and every step in-between.

SECURE PAYMENTS

Shop with peace of mind knowing every transaction is protected. We use secure encrypted payment technology. Along with flexible payment options for your convenience.