FAQS

Authenticity

We can guarantee all of our items are 100% Authentic.

Shipping

Yes, all of our items on Lux Closet Deals qualify for free shipping. When you reach the checkout page once the address is filled-out you will notice the Free Priority Shipping populate on the screen.

No, unfortunately due to many shipping delays and customs duties occurring it is in ours customers best interest that for the foreseeable future we will no longer be shipping internationally. Reach out if you're located outside of the U.S. and are interested in an item on our website. We do apologize for the inconvenience!

It will take approximately less than 24 hours for your order to be processed and shipped out.

We strive to fulfil orders promptly and efficiently. All orders are shipped FREE via USPS, UPS, or FedEx. As soon as your item(s) are shipped out, you will receive your tracking number via email or text.

Estimated time to receive your order can be 3-5 business days. This depends on your location. Always, track your item with the tracking number that will be provided.

RETURNS & EXCHANGE

Due to nature of our inventory and the current demand with luxury goods, we are unable to accept returns or cancelations once an order has been placed.

We strongly encourage you to carefully review all product pictures and descriptions before making a purchase. Our team works diligently to provide accurate product information to ensure you have a clear understanding of the item(s) you are purchasing.

We value your satisfaction and want to provide the best possible shopping experience. If you require any additional details or clarification about a product or encounter any issues with your order. Please contact us, we will do our best to assist you within the confines of our policies.

Payments

Accepted cards: VISA, Master Card, American Express, Discover, Apple Pay, Google Pay, Shop Pay, Meta Pay JCB, and Diners Club.

If your preferred payment option is not available at checkout, we offer alternative payment methods for your convenience. You can make your payment via PayPal or Venmo. To proceed with this option, please reach out by emailing luxclosetdeals@gmail.com or contact us @LuxClosetDeals on Instagram

We offer convenient payment plans through the Shop Pay function at checkout to make your purchase more manageable. If you encounter any issues or have questions regarding setting up a payment plan, please teach out for us to better assist you.